Technical Support
We're here to help you get the most out of your Venlyo brain training experience
Email Support
Get detailed assistance with any technical issues, account problems, or general inquiries about Venlyo. Our support team is dedicated to providing comprehensive help.
Phone Support
Speak directly with our technical support specialists for immediate assistance with urgent issues or complex problems that require real-time troubleshooting.
Response Times
We strive to respond to all support requests within 24-48 hours. For urgent technical issues, please call our phone support line for faster assistance. Our team is committed to resolving your concerns promptly and effectively.
Quick Troubleshooting Tips
- Restart the Venlyo app completely by closing and reopening it
- Ensure your device has the latest iOS version installed
- Check that you have sufficient storage space on your device
- Verify your internet connection for coin purchase transactions
- Try restarting your device if the app becomes unresponsive
- Update Venlyo to the latest version from the App Store
App Version
Always use the latest version for optimal performance
Device Compatibility
iOS devices running iOS 12.0 or later
App Store ID
6749627159
Support Hours
Monday - Friday, 9 AM - 6 PM EST
What to Include in Your Support Request
To help us assist you more effectively, please include: your device model, iOS version, app version, a detailed description of the issue, and any error messages you've encountered. Screenshots or screen recordings can also be very helpful for troubleshooting.
Common Issues & Solutions
- App crashes: Update to the latest version and restart your device
- Coin purchase issues: Check your Apple ID payment methods and try again
- Progress not saving: Ensure the app has proper storage permissions
- Performance issues: Close other apps running in the background
- Audio problems: Check your device's volume and audio settings
- Touch responsiveness: Clean your screen and remove any screen protectors temporarily
Privacy & Data Concerns
If you have questions about data privacy, information collection, or want to request data deletion, please contact us via email. We take your privacy seriously and will address all concerns according to our Privacy Policy.